Management Review is key to Continuous Improvement.

Management is responsible for maintaining and using the Quality Management System and its periodic review. Such management audits ensure the systems are working as intended and are effective; audits should be used as tools to continuously improve product quality and identify process improvement opportunities, also to include improvement of the Quality Management System.

The Quality Policy and Quality Planning elements of the Quality Management System set the specifications for how product quality is engineered into every stage of manufacturing. Management Review is the follow through to ensure those specifications are being met at every stage of manufacturing. Management Review should happen at a quarterly basis, but is often an annual review. This sets the stage for fulfilling consumer demands, and makes sure consumer perception of the brand remains high.

Actions you can take:

Write the activities of your management team for reviewing Critical Quality Attributes, Variation in past batches, changes in the manufacturing processes, and any customer complaints of products. These are the minimum steps your organization can take to  ensure brand perceptions continuously improve in proportion to the improvement of product quality.

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