Internal Communication has an impact on Product Quality.

Management is responsible for communicating all quality related matters in manufacturing, and ensuring the quality policy is implemented and used with the Quality Management Systems. Communication should be tracked for approval throughout the organizational levels, and ensure all quality related matters are fully completed and closed.

While it seems unnecessary to mention it, Internal Communication requires its own policy. It is the means of ensuring responsibilities and chain of custody of quality issues are communicated throughout the organization, and that no matters are dropped. It is easy for a company to talk about issues, but how those issues delegated to the responsible parties is essential for successful manufacturing.

Action you can take:

Start simple. Write out your organizational hierarchy, and detail who does what. What are the responsibilities? Who communicates with who? How and when should issues be communicated?

This is the fist step your organization can take towards establishing its internal communication policy.

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